Terms and Conditions

Article 1 – Definitions

In these conditions the following definitions apply:
1.Entrepreneur:
the legal entity that offers products and/or services remotely to consumers;
2.Consumer:
the natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur;
3.Distance Agreement:
an agreement in which, within the framework of a system for distance selling of products and/or services organized by the entrepreneur, exclusive use is made of one or more techniques for distance communication up to and including the conclusion of the agreement;
4.Technology for remote communication:
means that can be used to conclude an agreement, without the consumer and entrepreneur being together in the same room at the same time;
5. Reflection period:
the period within which the consumer can exercise his right of withdrawal;
6.Right of withdrawal:
the option for the consumer to cancel the distance contract within the cooling-off period;

Article 2 – Identity of the entrepreneur
Sales Unlimited
Praetoriusstraat 102
8031KR Zwolle

Phone number: +31649467921
Email address: customerservice@sharkzdeal.nl / customerservice@sharkzdeal.com
Chamber of Commerce number: 82676461
VAT number: NL003713927B57

Article 3 – Applicability
1. These general terms and conditions apply to every offer on the entrepreneur's webshop and to every distance contract concluded between the entrepreneur and the consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer.
3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that it can be read by the consumer. consumer can be easily stored on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be viewed electronically and that they will be sent free of charge electronically or otherwise at the request of the consumer.
4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis and, in the event of conflicting general terms and conditions, the consumer can always rely on the applicable provision that applies to him. is most favorable.

Article 4 – The offer
1. If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.
2. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a good assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.
3. Each offer contains such information that it is clear to the consumer what the rights and obligations are associated with accepting the offer. This concerns in particular:
* the price includes taxes;
* any delivery costs;
* the manner in which the agreement will be concluded and what actions are required for this;
* whether or not the right of withdrawal applies;
* the method of payment, delivery or execution of the agreement;
* the term for acceptance of the offer, or the term for honoring the price.
* the way in which the consumer, before concluding the agreement, can check the data provided by him in the context of the agreement and, if desired, restore it.

Article 5 – The agreement
1. The agreement is concluded, subject to the provisions of paragraph 4, at the time of acceptance by the consumer of the offer and compliance with the conditions set.
2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed, the consumer can terminate the agreement.
3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.
4. The entrepreneur can - within legal frameworks - inform himself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, based on this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request with reasons or to attach special conditions to the execution.
5. The entrepreneur will send the following information to the consumer with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:
a. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
b. the information included in Article 4, paragraph 3 of these conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement;

Article 6 - Right of withdrawal upon delivery of products
1. When purchasing products, the consumer has the option to terminate the agreement without giving reasons within five working days. Provided this is an exception to our returns policy, see the returns section on our website. This period starts on the day after receipt of the product by or on behalf of the consumer.
2. During this period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. The items may be returned provided they are unused and undamaged. Items must be returned in their original or similar packaging. Return shipping costs are borne by the consumer. The consumer will receive the amount already paid back as soon as possible, but no later than within 5 working days.
3. The risk of loss of products or packages rests with the consumer until the return shipment is delivered to the entrepreneur, unless expressly agreed otherwise.
4. When you return an item, we charge the shipping costs as administration costs.

Article 7 – Costs in case of withdrawal
1. If the consumer exercises his right of withdrawal, the costs of return will be borne by him.
2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than within 30 working days after the return or cancellation.
3. If an item is returned that is on the list of 'exception on returns' or the item does not meet the return conditions, we will charge €4.95 for the return of the product to you. If you do not want this, we are obliged to keep the item here and we cannot refund the money.

Article 8 – Exclusion of right of withdrawal
1. If the consumer does not have a right of withdrawal, this can only be excluded by the entrepreneur if the entrepreneur has clearly stated this in the offer, at least in time before concluding the agreement.

Article 9 – The price
1. During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes as a result of changes in VAT rates.
2. The prices stated in the offer of products or services include VAT.

Article 10 - Conformity and Warranty
1. The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal requirements existing on the date of the conclusion of the agreement. provisions and/or government regulations. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
2. A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur under the agreement.

Article 11 – Delivery and execution
1. The entrepreneur will exercise the utmost care when receiving and executing orders for products and when assessing applications for the provision of services.
2. The place of delivery is the address that the consumer has communicated to the company.
3. Taking into account what is stated in Article 4 of these general terms and conditions, the company will execute accepted orders expeditiously, but no later than within 30 days. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be notified of this no later than one month after he has placed the order. In that case, the consumer has the right to terminate the agreement without costs.
4. In the event of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 30 days after dissolution.
5. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer, unless expressly agreed otherwise.

Article 12 – Payment
1. Payment is made prior to the purchase of a product, via ideal or one of the other transaction options indicated on the website. If an item is returned according to the conditions described above (unused, undamaged and returned in original or similar packaging), you will receive the amount already paid as soon as possible, but no later than within 5 working days.
2. The consumer has the obligation to immediately report any inaccuracies in payment details provided or stated to the entrepreneur.
3. In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs communicated to the consumer in advance.

Article 13 - Complaints procedure
1. The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
2. Complaints about the execution of the agreement must be submitted fully and clearly described to the entrepreneur within a reasonable time, after the consumer has discovered the defects.
3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed answer.

Article 14 – Retention of title
1. Ownership of the delivered items is transferred to the consumer after the amount due has been paid. The risk of the items passes at the time of delivery to the consumer.